FAQ

1. Ingredients

   • At Le Berries, we pride ourselves on using the finest quality ingredients that set us apart from many other bakeries. We use fresh cream sourced from New Zealand, and our pandan is locally sourced to ensure optimal freshness.

2. Cleanliness

   • We prioritize hygiene and cleanliness in our kitchen. Our facility undergoes regular pest control, and we conduct scheduled deep cleaning every week. All kitchen staff are required to wear disposable gloves and hair covers while handling food.

3. Operating Hours

   • Le Berries Kolombong:
     • Tuesday - Saturday: 10:00 AM - 6:30 PM
     • Sunday: 11:00 AM - 5:00 PM
     • Monday: Closed (Only take-away available)
   • Le Berries Gaya Street:
     • Tuesday - Saturday: 11:00 AM - 7:30 PM
     • Sunday: 11:00 AM - 5:00 PM
     • Monday: Closed

4. Contact Us

   • You can reach us via WhatsApp at our customer service number: +60-147383318. We respond to inquiries during our operating hours.

5. How to Order

   • Orders can be placed directly on our website or through our WhatsApp customer service. Our online store is divided into two main sections:
     • Ready Stock: Available for immediate collection or next working day.
     • Pre-order Cakes: Require 3 days preparation time. Pre-order customers can select their preferred flavors, while ready-made customers are limited to available flavors.

6. Payment Methods

   • Online Orders: Please use our payment gateway or transfer to our bank account: Maybank, Account Number 560193068926, Account Holder: Le Berries.
   • WhatsApp Orders: After order confirmation, please transfer payment to the same bank account and provide a receipt. Include your name and the last four digits of your phone number as a reference. Our customer service will process the order upon receipt of payment confirmation.

For any additional inquiries, feel free to contact us. Thank you for choosing Le Berries!